How do I determine my dog’s ideal weight?

First, always consult your veterinarian if  you’re unsure of your dog’s ideal weight. There are also various online resources available that can help out. We like: www.petmd.com/healthyweight

How do I know what to order?

No one knows your dog better than you do. Just tell us all about your pup, and we’ll do the rest. Using your pup’s unique characteristics eg: (breed, age, weight, and activity level etc.), we customize your box to your unique dog. Of course you can pick the protein as well if you know what your dog prefers.

We use quality, all natural ingredients, and deliver them to you and your pup at an affordable price. Our main priorities are making your dog happy and healthy, and helping you choose the right food. We believe dry dog food provides all of the same benefits as wet dog food, with the added bonus of being mess-free and shelf stable. By going directly to the source, we cut out the pet-store middle man and deliver you unique value.

Can I skip or pause my subscription?

Our shipment is currently offered monthly and we always offer the flexibility to postpone, skip, or cancel anytime! If you would like to make any changes, please contact us before the next box is shipped and we’ll make sure you are taken care of. Paws’ Promise.

Can I add more than one Pup?

Absolutely. You can add multiple dogs to your account by using the “add another pet” option on the summary page. As always, if you have any questions don’t hesitate to drop us a line.

Is Pupums made in the USA?

Absolutely. We’re proudly made in the USA, source locally when possible, and wouldn’t have it any other way. We absolutely do not use Chinese ingredients.

How do I cancel my subscription?

We hate to see you go, but if you have to, simply send us an email to hello@pupums.com. Please let us know if there is anything we can do to keep you, but if you decide to cancel your subscription, we promise it will be hassle free.

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